Frequently Asked Questions

At Falvay-Counihan Insurance, Inc. we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at (248) 745-0700 or use or Contact Us page and send us an e-mail.

How can you reduce my insurance costs?

All our companies offer discounts for group affiliations such as AARP, Credit Unions/Banks, College Alumni, Accountants, Engineers. You might already be a member or we might suggest an association for you to join.

Good driving records, multi-policy discounts, and higher deductibles can also save money.

Our customer service representatives take great pride in understanding your situation and needs so they can find the best protection at the lowest price.

Your call or application results in quotes from at least five quality companies so you can compare costs and choose the policy best for you..

How will you help me when I have a claim?

Claims should and will be processed quickly. Many of our companies provide 24 hours a day, around the clock claim service so you can speak to someone and begin processing immediately. The usual time to be contacted by an adjustor after the claim is reported is 24 to 48 hours.

We know that efficient, reliable and courteous service is most important when you have a claim and our goal is to support you in every way we can. This is why you have insurance! This is our chance to show you that we really are your trusted advisor. This is when customer service really counts—when you need it. We promise to be there.

Why do I need an insurance agent when there are many companies on-line?

Your policy must reflect your needs, fit your budget and be updated when changes occur. Our customer service reps can advise you as to the best company and coverage for you at the lowest price and when to make changes to your policy so you always have the coverage you need and expect. When you have a claim we make sure that it is processed efficiently and fairly to the full extent of the policy. Our business is service and we are always available to help you in any way we can. You're welcome to call or come in for a personal consultation to discuss your situation and concerns, discover the best protection for you and save you money.